Refund policy

Return Policy

Our Replacement or Exchange Policy:

  • You can only replace or exchange products up to 2 days from the date of delivery.
  • Replacement is only acceptable in case of transit damage (unboxing video required).
  • If your return/exchange request is not approved through this process, it indicates that your order is not eligible for return, as the same product was sent.
  • Sale or clearance sale products are not returnable.
  • We arrange for replacement or exchange pickup; a flat fee of ₹150 will be charged.
  • To request a replacement, please submit your request through our website.

In case we are unable to replace the item because the same product is unavailable, a refund shall be processed within 5–7 working days. For COD orders, a standard deduction of ₹150 is applicable.


Suneraa

Discover timeless elegance and exquisite craftsmanship with Suneraa.in, where every piece of jewellery tells a unique story. Elevate your style with our stunning collections designed for every occasion.

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Contact Us

Call: +91 - 8778850663 WhatsApp: +91 - 8778850663 Customer Support Time: Mon–Sat, 1 PM to 6 PM
Address: Old No.168 Mint Street, 2nd Floor, Sowcarpet, Chennai, Tamil Nadu, 600079